Orders & Shipping
How long does shipping take?
Orders are processed and prepared within 1–2 business days, followed by a 2–4 business day transit time. Most orders arrive within 3–6 business days total.
How much does shipping cost?
We charge a flat rate of $7 per order across the United States, shown clearly at checkout.
Do you ship internationally?
Currently, we ship exclusively within the United States. We do not offer international shipping at this time.
How do I track my order?
You will receive a shipping confirmation email with tracking details as soon as your order is dispatched.
Returns & Refunds
What's your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging.
How do I start a return?
Email us at support@pawele.shop with your order number and reason for return, and we will send you instructions and your return label.
How much does return shipping cost?
Return shipping is completely free on all eligible US returns.
When will I get my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 7 business days.
What if my item arrives damaged?
Contact us within 48 hours of delivery with a photo of the item, and we will arrange a replacement or full refund at no extra cost.
Payment
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, American Express, Discover) through secure, PCI-compliant payment gateways.
Is my payment information safe?
Yes. All transactions are processed through encrypted, PCI-DSS Level 1 compliant payment gateways. We never store your full payment card details on our servers.
What currency are your prices in?
All prices on pawele.shop are listed and charged in US Dollars ($ USD).
Products
Are your products in stock when I order?
We only list products that are currently in stock. If an item sells out unexpectedly, we will contact you immediately to offer a full refund or suitable alternative.
Do product colors match what I see on screen?
We make every effort to display product colors accurately, though minor variations can occur depending on your screen settings.
Contact
How can I get in touch?
Reach out to us anytime:
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Store Name: Pawele
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Email: support@pawele.shop
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Phone: +1 615-610-9860
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Address: 204 3rd Ave S, Nashville, TN 37201, USA
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Response Time: We aim to respond to all inquiries within 1–2 business days.