Refund policy

At Pawele, we want you to love what you order. If something isn't right, we've made returns and refunds as straightforward as possible.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Please note that we currently only ship to and accept returns from within the United States.

How to Start a Return

Email us at support@pawele.shop with your order number and the reason for the return. We will confirm the details and provide you with instructions on how to send the item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 7 business days. Depending on your bank, it may take a few extra days for the credit to appear on your statement.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or full refund at no extra cost to you.

Return Shipping Costs

Return shipping is completely free on all eligible US returns. Contact support@pawele.shop to obtain your pre-paid return label or shipping instructions.

Non-Returnable Items

For hygiene reasons, certain items may not be eligible for return unless faulty. Any exceptions will be clearly noted on the relevant product page.

Questions & Contact Information

If you have any questions regarding returns or refunds, please reach out to us:

  • Store Name: Pawele

  • Domain: pawele.shop

  • Email: support@pawele.shop

  • Phone: +1 615-610-9860

  • Address: 204 3rd Ave S, Nashville, TN 37201, USA