Terms of service

Welcome to Pawele. These Terms of Service ("Terms") govern your use of pawele.shop and any purchase you make from us. By using our site or placing an order, you agree to these Terms.

About Us

Pawele is a US-based e-commerce store. You can reach us at support@pawele.shop, by phone at +1 615-610-9860, or by mail at 204 3rd Ave S, Nashville, TN 37201, USA.

Eligibility

You must be at least 18 years old, or have a parent/guardian's permission, to place an order with us.

Products & Pricing

  • We make every effort to display our products and their colors accurately, but we cannot guarantee your device's display will match the actual product exactly.

  • All prices are listed in USD ($) and include applicable US taxes unless stated otherwise.

  • We reserve the right to change prices, product descriptions, or availability at any time without prior notice.

  • In the rare case a product is listed at an incorrect price due to an error, we reserve the right to cancel the order and issue a full refund.

Orders & Payment

  • By placing an order, you are making an offer to purchase, which we may accept or decline.

  • All payments are processed securely through our payment gateways. We do not store your full payment card details on our servers.

  • Once your order is confirmed, you will receive a confirmation email.

Shipping

  • We ship exclusively within the United States.

  • Orders are processed within 1–2 business days and shipped with a standard 2–4 business day transit time.

  • Shipping costs and rates are clearly displayed during checkout.

  • We are not responsible for delays caused by carriers or events outside our reasonable control.

Returns & Refunds

Our full return and refund terms are outlined in our separate Return & Refund Policy, which forms part of these Terms. In summary, we accept returns within 30 days of delivery with free return shipping on eligible US items, with refunds issued within 7 business days of an approved return.

Intellectual Property

All content on pawele.shop — including text, images, logos, and design — is owned by or licensed to Pawele and may not be copied, reproduced, or used without our written permission.

User Conduct

When using our site, you agree not to:

  • Use it for any unlawful purpose

  • Attempt to gain unauthorized access to our systems

  • Submit false or misleading information when placing an order

Limitation of Liability

To the extent permitted by law, Pawele is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Nothing in these Terms limits your statutory rights as a consumer under US law.

Governing Law

These Terms are governed by the laws of the State of Tennessee and the United States. Any disputes will be subject to the exclusive jurisdiction of the state and federal courts located in Tennessee.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes means you accept the updated Terms.

Contact Us

If you have any questions about these Terms, please contact us:

  • Store Name: Pawele

  • Domain: pawele.shop

  • Email: support@pawele.shop

  • Phone: +1 615-610-9860

  • Address: 204 3rd Ave S, Nashville, TN 37201, USA